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FAQ

Here you will find answers to frequently asked questions. If you have any questions to which you have not found an answer, do not hesitate to write or call us at any time.
The prices of our trips are always final and include the listed basic products and services. For stays that include air travel, the price also covers all airport and fuel surcharges. However, the price of the stay may change during or after the booking process due to fluctuations in airline ticket prices determined by the airlines. In such a case, you will be informed about the price change before purchasing the products and will be able to choose either to pay the difference compared to the original price or receive a full refund.

Cities may charge so-called “local taxes,” which in some cases cannot be prepaid or included in the offer. These fees are paid by clients directly at the accommodation. If a stay does not include “local taxes,” this information will be clearly stated in the description of the specific stay under the section “Price does not include.” Local taxes usually range from €1 to €8 per night/person, and their amount is determined by the local authorities depending on the location and category of the accommodation facility.


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