FAQ

Here you will find answers to frequently asked questions. If you have any questions to which you have not found an answer, do not hesitate to write or call us at any time.

The prices of our trips are always final and include the listed basic products and services. For stays that include air travel, the price also covers all airport and fuel surcharges. However, the price of the stay may change during or after the booking process due to fluctuations in airline ticket prices determined by the airlines. In such a case, you will be informed about the price change before purchasing the products and will be able to choose either to pay the difference compared to the original price or receive a full refund.

Cities may charge so-called “local taxes,” which in some cases cannot be prepaid or included in the offer. These fees are paid by clients directly at the accommodation. If a stay does not include “local taxes,” this information will be clearly stated in the description of the specific stay under the section “Price does not include.” Local taxes usually range from €1 to €8 per night/person, and their amount is determined by the local authorities depending on the location and category of the accommodation facility.

If the required number of people is not available in the booking form for a specific stay, send us an email at [email protected] and we will prepare a tailor-made offer for you. Don’t forget to include your preferred dates, the number of people, room types (double rooms, triple rooms, etc.), and any other special requests regarding the stay.

If you would like to travel alone, please note that a single occupancy surcharge applies for staying in a room by yourself. The amount of this surcharge varies depending on the length of the stay and the hotel category. Another option is to connect with another participant who is also traveling alone and would like to share a room. We will gladly exchange your contact details so you can arrange it together, and then we will create a shared room reservation for you.

The organizer of our trips is the travel agency pelicantravel.com, which is authorized to organize package tours and is insured against insolvency of a travel agency. The certificate can be found HERE. With more than 20 years of experience in the travel, tour, and accommodation market, it guarantees 100% quality and safety when purchasing our trips. TripHERO further sells these trips as an intermediary travel agency FitActive, s.r.o.

Gift vouchers from Pelikán and TripHERO can be used to purchase trips. The client can use the voucher to purchase services with a minimum value equal to the nominal value of the gift voucher. If the purchased service is of lower value than the voucher, the difference is non-refundable. If the purchased service is of higher value than the voucher, the price difference will be invoiced to the person presenting the voucher. The gift voucher can be used for a single purchase.

Alternatively, simply contact us at [email protected] and we will help you redeem both types of vouchers.

Submitting a non-binding request is, as the name suggests, completely non-binding and does not involve any obligation to pay. After receiving your request, we will contact you within 24 hours at the latest to provide any additional information you may need for your decision, or to adjust the offer based on your specific requirements.

After we receive a notification from the bank confirming the successful payment of the total order amount through the payment system, we will verify the availability and current pricing of all products and services included in your order within one business day at the latest.

If all products and services in your order are available at the same price level, we will confirm their successful reservation and issuance via email.

If at least one of the products or services in your order is no longer available at the same price level, we will inform you of this fact by phone or email as soon as possible.

At the same time, we will offer you an alternative that is available at that time. If none of the offered alternatives suit you, we will promptly refund the amount paid.

The trip is governed by the General Terms and Conditions of CK Pelikán.

After the conclusion of the travel contract, the trip may be modified by the traveler depending on the conditions of the carrier’s fare class, accommodation facility, or other service providers included in the trip package. The traveler has no legal entitlement to change the trip, except for changing the person(s) participating in the trip, with the conditions of such a change governed by CK Pelikán’s Terms and Conditions, Part B, Article VI, Section d).

Any inability to make other changes to the trip according to the traveler’s request does not constitute a breach of obligations by the travel agency organizing the trip.

The traveler may withdraw from the contract before the start of the trip, with cancellation and applicable fees governed by CK Pelikán’s Terms and Conditions, Part B, Article X.

The trip takes place with a minimum of 10 exercising participants and a trainer. To maintain service quality and a good atmosphere, our groups have a maximum of 30 participants.

Our trips follow the itinerary listed in the offer description. For trips with air travel, we meet as a group already at the airport, so if you are new to traveling, you don’t need to worry – we will help you with everything at the airport.

We then travel together to the destination, where all services included in the “price includes” section are provided during your stay. During the trip, we have a planned group program, but you also have free time that you can spend however you like.

We also offer optional guided excursions, which you can book before departure or during your stay. Whenever possible, we use Slovak-speaking guides or Slovaks living abroad who know the destination very well and can recommend good restaurants, attractions, and more.

Everyone spends their free time according to their own preferences, either individually or in a group.

Leaders are experts, coaches, athletes, or experienced guides who create and lead individual trips. We carefully vet each leader to ensure quality and a unique experience.

Yes! If you have an idea for your own trip and want to lead a community of people, we’d be happy to get to know you. You can easily create your concept through our AI builder, or feel free to contact us directly—we’ll go through your idea together and fine-tune the details so it becomes a truly unique trip.

Earnings depend on the type of trip, the set price, and the number of participants. We will help you set up a model that is fair for participants and at the same time meaningful for you as a leader.

Yes. We’ll make sure you’re not alone in it – from refining the concept, through pricing and logistics setup, all the way to launching sales. You bring the idea, and we help you turn it into a real trip.

FAQ

Is the trip price final, or are there any additional charges?

I would like to book a trip for more people or with a different room setup than the one available during booking. How should I proceed?

I want to travel alone. How should I proceed?

Is your travel agency insured against insolvency?

I have a TripHERO or Pelikán gift voucher. How do I redeem it?

What happens when I submit a non-binding trip request?

What is the next step after paying for the retreat?

Is it possible to change or cancel a booking after reservation?

How large are the groups participating in the trips?

What exactly happens on the trip?

Who are TripHERO leaders?

Can I become a TripHERO leader?

How much can I earn from a trip?

Will you help me organize a trip?

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FAQ